Welcome to the Lexus of Chatswood family
Lexus of Chatswood is a family owned company dedicated to the pursuit of perfection for its customers.
We are Australia’s first, independent Lexus dealership, providing our customers with the benefit of more than 30 years experience. We have grown to become Australia’s largest selling Lexus dealership and the largest, stand-alone Lexus dealership outside of North America.
At Lexus of Chatswood we treat every customer as a guest in our home. We continue to strive to improve upon our 98% customer satisfaction rating for sales and service, as well as our high rate of referrals and repeat customers.
We understand the importance of community and as a Lexus of Chatswood owner you are helping us to support a number of local charities, schools, hospitals, organisations and sporting clubs.
Our award-winning staff are here to maximise your Lexus ownership experience. We are only ever a phone call away, and you are always welcome at our dealership or service centre.
We look forward to being of service.
Kind Regards,
Simon McCarroll
Dealer Principal
Below are some of the achievements and accolades our customers have helped us achieve.
- #1 Lexus Dealer in Australia – biggest retailer of New & Pre Owned vehicles in Australia (largest stand alone Lexus dealership outside North America) every year since 2003
- Australia’s #1 General Manager, Sales Manager & Sales Consultant (Lexus Leaders)
- #1 Lexus Corporate (& Fleet) Team
- Next Day Service Availability
- Biggest Fleet of Lexus Service Loan Vehicles in Australia
- Largest Service Department by Volume of Retail & Warranty Clients (850+ per month)
- Only Internationally-trained Advanced Hybrid Specialist Technician in Australia
- Only Lexus Service Department offering a complete engine Carbon Combustion Clean
- Complimentary Pink Slips for Life of Ownership
- Availability of a mobile, environmentally-friendly detail service at competitive rates
- Availability of a complimentary Lexus loan vehicle when your vehicle is damaged in an accident through 1-Car-1 (for not at fault drivers)
- Complimentary Pick Up & Delivery at scheduled service intervals with Free use of a Lexus Loan Vehicle
- One Stop Shop for convenient & hassle free access to all your Lexus motoring needs (Finance, Insurance, Parts, Accessories, Detailing, Tyres, Wheel Alignments, Mobile Phones, Audio-Visual, Car Care, Lexus Merchandise Store)
- #1 Lexus Diamond Dealer for Sales CSI (Customer Satisfaction Index)
- Convenient Location in the Heart of the North Shore
- Active supporter of local community groups and charities (over $1 million raised during 2007 by McCarroll Automotive Group)
- Family Owned & Operated Dealership
- 1st Independent Lexus Dealer in Australia (launched in 1990)
- Consistently rated as #1 Brand for Quality & Reliability in all international JD Powers market research surveys
- Employ diverse range of staff without car industry experience (no bad habits)
- Own and co-manage our own, industry leading training company (ATI) to ensure all staff understand the Lexus of Chatswood Ownership Experience
- World’s Best Practice Inquiry System and Database to ensure attentive pre and post sales service
- Specialised Delivery Coordinator to make the time between Sale & Delivery, as well as the first phase of the ownership cycle, as hassle free and enjoyable as possible
- Every client is offered a 2nd Delivery, to re-run the new owners through the vehicle after a few weeks of ownership to make sure that they understand all the features
- A member of the McCarroll Automotive Group with access to other brands and services